Responsible
Gambling at Skor880

Skor880 enforces a minimum age of 21 years for all registered players without exception. This is not merely a terms-of-service requirement — it is a commitment we take active steps to uphold. During registration, all users are required to declare their date of birth. Before any withdrawal is processed, and at any other time we deem appropriate, documentary proof of age is requested as part of our KYC procedure.

Acceptable identity documents for age verification by Malaysian players include the national identity card (MyKad), passport, or other government-issued photo identification. Any account found to be held by or accessible to a person under the age of 21 will be immediately suspended, funds held pending review, and the matter treated with our highest level of urgency.

Parents and guardians are advised to maintain control of devices used by minors and to not share login credentials with anyone under 21. If you become aware of an underage person having access to a Skor880 account, please contact us immediately at [email protected].

Self-exclusion is available to any registered Skor880 user who feels they need to stop gambling for an extended period. It can be initiated at any time through the responsible gambling section of your account settings, or by contacting our support team directly.

The following self-exclusion durations are available:

• 6 months
• 1 year
• 3 years
• 5 years
• Permanent (indefinite) exclusion

Once a self-exclusion is applied, it cannot be reversed during the exclusion period under any circumstances. We will not respond to requests to lift a self-exclusion early, regardless of the reason given. During an active self-exclusion, we will also:

• Cease all marketing communications to the excluded account.
• Suspend all bonus offers and promotions associated with the account.
• Return any remaining real-money balance to the verified payment method on file.

If you have applied a self-exclusion and believe you have been contacted by Skor880 with marketing material in error, please contact us immediately so we can investigate and rectify the situation.

Deposit and loss limits are among the most practical tools available to a player who wants to stay in control of their gambling spend. Both tools are available through the account settings panel with no minimum account age or balance requirement.

Deposit Limits cap the total amount of MYR you can deposit to your Skor880 account over a rolling daily, weekly, or monthly period. If you attempt to deposit an amount that would exceed your limit, the transaction will be declined for the remainder of the period.

Loss Limits cap the net amount you can lose over a rolling period. Once your net losses reach the cap, your account is automatically suspended from placing further bets until the period resets.

To protect players from making impulsive decisions, any request to increase an existing limit is subject to a mandatory 24-hour processing delay before it takes effect. Requests to decrease a limit take immediate effect.

All Skor880 customer-facing staff receive mandatory responsible gambling training as part of their onboarding and ongoing professional development. This training covers the ability to recognise indicators of problem gambling in player behaviour, how to initiate sensitive conversations with affected players, and the correct escalation procedures for referral to our specialist responsible gambling team.

In addition to staff training, Skor880 uses automated monitoring tools that flag accounts exhibiting behavioural patterns associated with problem gambling — such as rapid increases in bet frequency, chasing losses across sessions, or significant changes in deposit patterns. Flagged accounts are reviewed by our responsible gambling team, who may proactively reach out to the player with information about available support.